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    Refund Policy
     

    Refund Policy

     

    Welcome to the EMRO Quantum (the “Company”) website.

    Though it is very rare, if for any reason you are not satisfied with your purchase,the Company wants to know about it. The Company stands behind its products.

    The Company guarantees the quality of everything its sells. If you believe your purchase does not match the Company’s description of its products, exchange it for another product or return the unused portion for a 90% refund (there is a 10% restocking fee). The original shipping and handling charges are non-refundable. This refund offeris void if more than 50% of the product has been used, as determined by the Company. All returns must be authorized by the Company in writing prior to returning the item(s) for a refund or exchange. 

    Return the unused portion of your item(s) (with packaging) within thirty (30) days from the date of purchase.  You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. The Company asks that you include a short note explaining why you were not completely satisfied with your purchase. It is mandatory to include the purchase order number, as this is equivalent to your sales receipt.

    Customer Service:
    Email: support@emroquantum.com
    Phone: +1-813-609-4460
    Hours: 9:00 AM to 9:00 PM (EST)


    Refund Instructions: 
    You will be advised by customer service of the return address and be provided a return merchandise authorization(“RMA”) number. Please do not ship products without an RMA number. You will be asked to return product(s) to the following addresses: 

    Company Address:
    EMRO Quantum
    201 E Kennedy BLVD

    Tampa, FL 33602

    United States


    Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are performed on the 1st and the 15th of each month with no exceptions.

     

    Damaged, Defective, or Undelivered Product:

    If the product is damaged or defective, you are responsible to contact the Company within ten (10) business days from the purchase date. The Company will issue a call tag for the product and send a replacement. Please do not discard any product and/or packaging from the shipment unlessotherwise instructed by customer service in writing. The Company will inspect the undesirable product upon receipt.

    In the event that a shipment does not arrive at the address specified for the order, or if your order is incomplete, you must report to customer service that the product was not received. The Company asks that these reports are made within ten (10) business days from the purchase date.

     
     
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