Refund Policy
 
Welcome to our website EMRO Quantum

We Guarantee Your Satisfaction. The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 90% refund (There is a 10% restocking fee) or exchange, the original shipping & handling charges are non-refundable.  The offer is void if product is more than 50% used.

All returns must be authorized by EMRO Quantum in writing prior to returning the item(s) for a refund or exchange. 

Return the unused portion of your item(s) (with Packaging) within 30-days from the date of purchase.  We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:

Email: support@emroquantum.com
Phone: +1 954 678 0278
Hours: 9:00 AM to 4:00 PM Eastern Time Zone
Refund Instructions:
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:

Our Address
EMRO Quantum
3610 Old Atlanta Rd
Suwanee, GA 30024
United States

  • Once we receive your return, we will gladly exchange your item(s) or return your money.
  • Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.
Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.